Refund policy

All items purchased from thewyldepotter.com come with our complete satisfaction guarantee. If you are unhappy with your purchase for any reason, just contact us at 206-619-8252 or by email within 3 days of receiving the item.

In order to receive a refund, the item must be returned in the condition it was received. Returned items must be received by us within 10 days of the original receipt of purchase. All identifying labels must be fully intact. Returns made for convenience only without condition issues are subject to a 15% restocking charge.

In the unlikely event damage or repair was missed on an item, all shipping charges will be included in your refund. Shipping charges are not refundable on pieces returned for crazing and other minor factory flaws such as surface scratches, grinding marks, kiln flaws, and stilt pulls. Items returned for convenience or for non-condition issues will have our original shipping costs deducted from the refund. Refunds will be provided within 5 business days of receipt of the returned item.

To start a return, you can contact us at findart@davidwylde.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at findart@davidwylde.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at findart@davidwylde.com.